Shipping & Delivery Information
1. Processing Time
Orders are processed within 1-2 business days after payment confirmation (excluding weekends/holidays).
2. Shipping Options
We offer worldwide shipping via:
- Standard Delivery: 3-7 business days (EU) / 7-14 days (global)
- Express Delivery: 2-5 business days (+ €25 fee)
- Customs-friendly documentation included for international orders
3. Shipping Costs
- EU Countries: €9 (free for orders > €300)
- Non-EU Countries: Calculated at checkout (varies by destination)
- Express Surcharge: Flat €25 worldwide
4. Order Tracking
You will receive:
✓ Shipping confirmation email with tracking link
✓ Real-time updates from carrier (DHL/UPS)
✓ SMS notifications (if phone number provided)
5. Delivery Issues
- Failed deliveries: Packages held at local depot for 5-7 days
- Customs delays: Buyer responsible for import fees (non-EU)
- Lost packages: Investigation initiated after 10 business days
6. Special Cases
- Signature required for all watches > €1,000
- Gift wrapping: Available at checkout (+ €15)
- P.O. Boxes: Only for standard delivery
7. Remote Areas
Additional delivery time may apply for:
• Islands (e.g., Canaries, Greek Isles)
• Mountainous regions
• Military bases